Move Better. Feel Stronger. Live Healthier.
Proven Wellness And Fitness Products That Deliver Real Results For Movement, Strength, And Health.
Frequently Asked Questions
Who are your products designed for?
Our products are designed for everyday people who want to move better, feel stronger, and recover faster at home, work, or on the go.
What makes your wellness store different?
We focus on effective, practical wellness solutions that deliver real results without inflated prices or unnecessary gimmicks.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at PrimeWellnessau@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEDT. We aim to respond within 24 hours during weekdays.
Our Mission
PrimeWellness began with a simple goal: To help Australians feel better in their everyday lives. Born from a desire to make wellness products more accessible, we set out to offer practical, high-quality solutions
that support comfort, recovery, and self-care, all at fair prices and delivered fast, Australia-wide.
Fast, Free & Secure Shipping Australia Wide
We believe feeling better shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your wellness essentials are carefully packed and delivered straight to your door so you can start moving better, feeling stronger, and living healthier, sooner.