Shipping Information

A Message From Our Team

We’re just as excited as you are for your PrimeWellness order to arrive! That’s why we work hard to process and dispatch your items as quickly as possible.

All of our products are stocked and shipped from within Australia, with warehouses typically located in Victoria or New South Wales, depending on stock availability and demand.

Orders are generally processed within 24 hours, though during public holidays or peak periods this may extend to 48 hours.

You can expect your order to arrive within 4–14 business days, though occasional courier delays may occur beyond our control. If your delivery is on the later end of that timeframe, we sincerely apologise and thank you for your patience.

We proudly offer fast and free Australia-wide shipping on all orders, with no minimum spend required (unless stated otherwise).

Once your order is shipped, you’ll receive a confirmation email with your tracking number so you can follow your delivery in real time.

If you have any questions about your order, please don’t hesitate to reach out via our Contact Us page. Be sure to include your order number so we can assist you as quickly as possible. One of our friendly team members will respond within 24–48 hours.

Please note that while our products are shipped from Australia, they are not made in Australia. Most of our items are manufactured in China, allowing us to offer you quality products at great value.

We thank you for choosing to shop with us and appreciate your ongoing support.