Frequently Asked Questions
How long should I use SootheStep Massager each day?
We recommend using our massager for 10β15 minutes per session, up to 2 times per day. This is enough time to help relax muscles, boost circulation, and relieve soreness without overuse.
Is it safe for daily use?
Yes, SootheStep Massager is safe for daily use and can be a great part of your wellness routine. Its massage is designed to relax muscles and improve circulation without causing strain. However, if you have any medical conditions (like deep vein thrombosis or severe varicose veins),
itβs best to check with your doctor before use.
Can I use it while lying down or sitting?
Absolutely! SootheStep Leg Massager is designed to be used while sitting or reclining, making it perfect for relaxing on the couch, working at your desk, or lying in bed.
β οΈ Safety Tip: Always use while seated or lying down. Do not sleep with the device switched on.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at PrimeWellnessau@gmail.com.Β
Our operating times are Monday to Friday, 9AM - 5PM AEDT. We aim to respond within 24 hours during weekdays.